PRIVACY POLICY
Last Updated: May 24, 2024
SWIFT RESPONSE, LLC (“we,” “us,” or “our”) is pleased to provide you with access to our Site. This Privacy Policy describes our practices with respect to the collection, transfer, manipulation, disclosure and other uses of Your Information and certain other information collected by us through our Site. For purposes of this Privacy Policy, “Your Information” means information about you which may be of a confidential nature and may include personally identifiable information, including your first and last name and email address. Capitalized terms used but not defined in this Privacy Policy have the meanings ascribed to them by our website Terms and Conditions (our “Terms”).
This Privacy Policy applies to information collected by us through our Site, but does not apply to information collected by any person or entity other than us, even if related to our Site (such as by our third-party service providers).
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SITE. BY USING OUR SITE OR BY CLICKING TO ACCEPT OR AGREE TO OUR TERMS WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY OUR TERMS, INCLUDING THIS PRIVACY POLICY. IF YOU DO NOT WANT YOUR INFORMATION USED OR DISCLOSED IN THE MANNER DESCRIBED IN THIS PRIVACY POLICY, OR IF YOU DO NOT AGREE WITH ANY TERM OR CONDITION IN OUR TERMS, INCLUDING THIS PRIVACY POLICY, THEN YOU MUST NOT ACCESS OR USE OUR SITE (IN WHOLE OR IN PART) OR SUBMIT YOUR INFORMATION TO US.
Notice at Collection for California Residents: While you must read this Privacy Policy in its entirety, this Notice is to provide California residents with timely notice, at or before the point of collection of Your Information, about the categories of personal information we collect from consumers, the purposes for which the personal information is collected or used, and whether personal information is “sold” or “shared” (as those terms may be defined by applicable privacy laws), and the expected personal information retention period.
We hope you will use this Notice as a tool when choosing whether to engage with us or to request to limit certain uses of Your Information.
We collect the following types of personal information:
- Contact and registration information
- Order details and payment information
- Records of purchases and services requested
- Customer service communications
- Internet and network activity information
- Online identifiers (cookies and other similar technologies)
- Content provided in our public forums or third-party platforms
We collect personal information to:
- Provide the products and services you purchase and request
- Respond to your inquiries and provide customer service
- Contact you and provide you with information
- Operate, analyze, manage, and improve our online services
- Personalize online content and experiences
- Market and advertise
- Resolve problems and disputes and engage in other legal and security matters
- Comply with legal obligations and maintain safety
We retain personal information for the length of time needed to fulfill the purposes for collection unless a longer retention period is required or permitted by applicable law.
Request to opt-out of certain uses of your personal information:
We may share personal information with other parties to provide analytics services and serve ads on our behalf targeted to your interests and based on your online activities. Information may be linked to your browser or device (like cookies and similar tracking technologies) and related to you if you have a customer account or interact with us in other ways.
Your personal information is not shared for money, but certain uses may be deemed a “sale” or “sharing” of personal information under applicable privacy laws.
See the Your State Privacy Rights section below for important information about your rights and choices under the California Consumer Privacy Act including the “Do Not Sell or Share My Personal Information” link in our website footer.
Read more about other privacy rights and choices that may be available to you under the “Your State Privacy Rights” section of this Privacy Policy.
Changes to this Privacy Policy
This Privacy Policy may change from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. Amendments will take effect immediately on our posting of the updated Privacy Policy. Your continued access or use of our Site after receiving the notice of changes means you accept the updated Privacy Policy, so please check this policy periodically for updates.
Children Under the Age of 18
Our Site is intended to be accessed and used only by adults and is not directed to minors. If you are below the age of 18, you may access and use our Site only under the supervision of a parent or legal guardian who agrees to be bound by this Privacy Policy and our Terms.
We do not knowingly collect, share, or sell personally identifiable information from anyone under the age of 16, and you should not provide us with any information regarding any individual under the age of 16. If we learn that we have inadvertently gathered information from anyone under the age of 16, we will take reasonable measures to promptly remove that information from our records.
What Information We Collect and How We Collect It
We receive and collect several types of information about you, such as the information described below.
Information you provide to us: From time to time, you may provide us with certain information, including Your Information, such as your name, address, and email address. Instances where you may provide this information include when you sign up for an account on our Site, purchase products or merchandise on or through our Site, fill out forms or fields on or through our Site, or sign up for any promotions or to receive newsletters or other materials from or about us.
Information we receive from third parties: We may obtain information about you from sources other than you, such as from our payment processing services provider (currently Shopify Inc.) when you make payments for a product or merchandise on or through our Site. Any content or information submitted by you to third-parties will be used and disclosed by such third parties in accordance with their respective privacy policies. You should review the privacy policies and practices of such third parties prior to disclosing information to them.
We may also collect information on third party platforms such as Google AdWords, Google Analytics, etc. Additionally, some information we collect is publicly available. For example, we may collect information you submit to a blog, a chat room, or a social network like Facebook, Instagram, Twitter or Google+.
Information we collect automatically: As you navigate through and interact with our Site, we and third parties acting on our behalf may use automatic data collection technologies to collect certain information. See “Cookies and Other Automatic Tracking Technologies” for more information.
Our Collection Practices with Respect to Certain Specific Information:
Device Information. When you access or use our Site through your computer, mobile phone or other device, we may collect information regarding and related to your device, such as hardware models and IDs, device type, operating system version, the request type, the content of your request, and basic usage information about your use of our Site, such as date and time. In addition, we may collect information regarding application-level events, such as crashes, and associate that temporarily with your account (if any) to provide customer service. We may also collect and store information locally on your device using mechanisms such as browser web storage and application data caches.
Location Information. If you submit your zip code, address, or other geographic information to us, you may provide us with your location information. Furthermore, we may also use other technologies to determine your location or obtain your location information from third parties.
Communications with Us. We may collect information about your communications with us, including relating to support questions, your account, and other inquiries.
Third-party content, features, or application providers may collect information: Some content, features or applications, including our e-commerce store and certain advertisements, on our Site may be served by third parties, including our third-party service providers (such as Shopify Inc. for purposes of our e-commerce store, and Klaviyo Inc. for purposes of our email messaging and managing our database of contacts), ad networks and servers, content providers and other application providers. These third parties may collect information about you when you use our Site using cookies alone or in conjunction with web beacons or other tracking technologies. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Please note that the information collected by these third parties may be associated with Your Information and that these third parties may collect information, including Your Information, about your online activities over time and across different websites and other online services.
Cookies and Other Automatic Tracking Technologies: We may use various technologies to collect and store information when you access or use our Site, including sending cookies, embedded scripts, web beacons, pixel tags or other anonymous identifiers to your device, or otherwise tracking your activities on our Site over time. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (a practice known as “behavioral tracking”).
- “Cookies” are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information. The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted. A “web beacon” is a type of technology that lets us know if you visited a certain page or whether you opened an email. A “pixel tag” is a type of technology placed within a website or e-mail for the purpose of tracking activity, which is often used in combination with cookies. Other “anonymous identifiers” include random strings of characters used for the same purposes as cookies, such as with mobile devices where cookie technology may not be available. These technologies help us know that you are logged on to or using our Site, provide you with features based on your preferences, help us understand when and how you are interacting with our Site, and compile other information regarding your use of our Site.
- With respect to Cookies, we use first-party and third-party cookies to: make our Site function properly; improve our Site; make access to our Site easier; recognize you when you return to our Site; track your interaction with our Site; enhance your experience with our Site; remember information you have already provided; collect information about your activities over time and across third-party websites or other online services in order to deliver content and advertising tailored to your interests; and to provide a secure browsing experience during your use of our Site. The categories of cookies used or that may be used on our Site include:
– Strictly Necessary Cookies, which are needed for our Site to operate as you reasonably expect.
– Functional or Preference Cookies, which are used to remember your name or choices.
– Performance or Analytic Cookies, which collect passive information about your use of our Site.
– Advertising or Targeting Cookies, which are used to make advertising messages more relevant and we may use Third-Party Service Providers to monitor and analyze the use of our Site. For example, we may use Google Analytics as one of our analytics service providers that tracks and reports Site traffic.
The information collected through these technologies, standing alone, cannot be used to determine your identity. Such information may, however, be combined in a way that makes it become personally identifiable information (i.e., information that can identify you). For example, we may tie this information to personal information about you that we collect from other sources or that you provide to us. If this happens, we will treat the combined information as personally identifiable information.